Privacy policy (GDPR)

Privacy Policy – General Data Protection Regulation (GDPR)

Who we are

Our website address is: https://elianahunter.com.
ThisPrivacy Policy (2022-08-01) describes how Eliana Hunter AB (organisation no. 559379-0974) collects, stores, processes and discloses your personal data.

What personal data we collect and why we collect it

We at Eliana Hunter AB comply with the General Data Protection Regulation (GDPR). In connection with your registration and order, you agree that we store and use your data in accordance with the GDPR in our business to fulfill the contract to you. Under the GDPR, you have the right to access the information we have recorded about you. If it turns out to be inaccurate, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, please contact us by email at: info@elianahunter.com. Your customer data is always safe, protected with us.

Where do we store your personal data?

All your personal information is stored within the EU/EEA.

What personal data do we process?

– Name
– Personal number / Company number (only when payment against invoice is requested)
– Address
– Telephone number
– E-mail
– IP address (only when ordering via our website)
– Details of products/services you have ordered and communication with customer service and service issues.

Why do we process your personal data, legal basis and how long do we keep your data?

Reason for processing personal data	Legal basis	Time we keep the data
In order to fulfil our obligations to you, such as. purchase and invoicing/payment.	Execution of purchase agreements	3 years
To provide you with support and to handle warranty issues.	Execution of purchase agreements	3 years
To be able to see your purchase history, orders, communications and service cases to provide you with a better service.	Balance of interests	Until you withdraw your consent
To provide you with information, via email and post, about updates on the products/services you have purchased and marketing of products that we think may be of interest to you.	Balance of interests	Until you withdraw your consent
In order to make an assessment of the payment options you can be offered.	Execution of purchase agreements	Until possibly. credit check is carried out
In order to comply with current legislation, e.g. accounting laws.	Legal obligation	7 years

Comments

When visitors leave comments on the site, we collect the data displayed in the comment form as well as the visitor’s IP address and user agent string to help detect spam messages.

An anonymised string created from your email address (also known as a hash value) may be sent to the Gravatar service to determine whether you are registered there. The privacy policy for the Gravatar service is available at https://automattic.com/privacy/. Once your comment has been approved, your profile picture will be publicly displayed along with your comment.

Media

If you upload images to the website, you should avoid uploading images where the EXIF data includes GPS location data. Visitors to the site can download and retrieve all positioning data from images on the site.

Cookie files

If you leave a comment on our website, you can choose to save your name, email address and website address in cookie files. This is for your convenience so that you don’t have to fill in these details again the next time you write a comment. These cookies are valid for one year.

If you have an account and log in to this website, we will create a temporary cookie file to check whether your browser accepts cookies. This cookie file contains no personally identifiable information and disappears when you close your browser.

In addition, when you log in, we will create several cookie files to store information about your login and your screen layout choices. Cookies for login are valid for two days and cookies for layout selection are valid for one year. If you tick “Remember me”, your cookie will remain for two weeks. If you log out of your account, the login cookie files will be deleted.

If you edit or publish an article, an additional cookie file will be stored in your browser. This cookie file does not contain any personal data, but only the post ID of the article you just edited. It is valid for 1 day.

Embedded content from other websites

Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged into the website in question.

Analysis

Who we share your data with

We sometimes share information and contact details with certain recipients in order for your order to be fulfilled and delivered.

These recipients can be,

• Service providers – In order for us to be able to deliver your order, we have agreements with Postnord, DHL, etc. These companies may only process your personal data in accordance with our express instructions and may not use your data for any other purpose.
• Payment service providers – In order to offer different payment solutions, we have agreements with different payment service providers such as Klarna AB and VISA/Mastercard. The payment service provider is the controller of its own processing of your personal data, they have separate terms and conditions that apply to them. Information about their terms and conditions and the handling of personal data is provided when you choose the payment method you want to use on the site
• Transfers outside the EU

Some service or payment providers may be located outside the EEA. We never transfer any data outside the EEA without taking appropriate security measures, and we have legal support for the transfer through, for example, the Privacy Shield or the Commission’s standard contractual clauses.

We never sell your personal data to third parties.

How long we keep your data

If you post a comment, the comment and its metadata will be saved indefinitely. The reason for this is that we need to be able to find and approve follow-up comments automatically and not queue them for review.

For users who register on your website (if any), we also store the personal data they provide in their user profile. All users can view, edit or delete their personal data at any time (with the exception that they cannot change their username). Site administrators can also view and edit this information. We save your contact details only for what is relevant and that we save your contact details for a limited time which is then deleted from our customer register if it is the case that you have ceased to be a customer with us after a certain period of time (once 12 months have passed).

What rights you have over your data

If you have an account or have posted any comments on this site, you can request an export file of the personal data we hold about you, including any information you have given us. You can also request that we delete any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes. Äså that you have a registered account with us as a customer så you can see på “my page” the contact details we have stored about you and your bestäfilling history. Äså that you mäthat we have stored incorrect information about you.å please contact våra kundtjänst på info@elianahunter.com så äwe will change or delete the information about you. In the case ofällena då we process your personal data with stöd of your consent you have rätt that, näYou can withdraw your consent to the processing at any time.I säindividual cases så äare we required by law to preserve or protectå other säto handle the data, or if the data areövs föin order to fulfil a contract with you.

If you wish to have access to your personal data processing, you have the right to access and modify the data we have stored about you. You have the right to:

– request an extract of the personal data that we have recorded.
– request that we correct inaccurate information.
– request that we delete your personal data.
– object to our processing (e.g. if any of the data collected is inaccurate).
– request that your data not be processed for direct marketing purposes.

In the event of a request for any of the above, we may request additional information to ensure that we can establish the identity of the person requesting the extract/amendment.
The exception to this is our newsletter, where the easiest way to request not to receive further newsletters is to click on the opt-out link at the bottom of the newsletter.
As for the deletion of personal data, these can only be deleted if they are no longer necessary for the purpose for which they were collected. However, please note that there may be legal requirements (e.g. in accounting and tax legislation) that we may not erase your personal data at the requested time.

Data security

We secure our website and our other systems with measures (both technical and organisational) against loss, access, modification or distribution of your data by unauthorised persons.

Where we send your data

Visitor comments may be checked via an automated spam detection service.

Your contact information

If you have any questions or concerns about how we process your personal data, please contact us at info@elianahunter.com